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Privacy Policy

Last Updated: May 2026

Welcome to Affarico.

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Affarico is a curated knowledge platform operated by Klapatche Pty Ltd ACN 675 643 384. Affarico is a registered business name of Klapatche Pty Ltd.

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This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you access Affarico, create an account, purchase a subscription, use our digital resources, contact us, or interact with our website and services.

 

In this Privacy Policy, “Affarico,” “we,” “us,” and “our” mean Klapatche Pty Ltd trading as Affarico.

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We respect your right to privacy and are committed to handling personal information with reasonable care, security and transparency. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) where those principles apply to our activities.

1. When this Privacy Policy applies

This Privacy Policy applies to personal information collected through:

  • the Affarico website;

  • account registration and member access;

  • subscription plans and billing processes;

  • digital resources, knowledge libraries and platform features;

  • contact forms, enquiries and support requests;

  • email communications and newsletters;

  • analytics, cookies and website usage technologies; and

  • other interactions you have with Affarico.

 

This Privacy Policy does not apply to third-party websites, platforms, payment providers, content sources or external services that may be linked from Affarico. Those third parties are responsible for their own privacy practices.

2. What personal information we collect

We collect personal information only where it is reasonably necessary for our business activities, website operations, subscription services, customer support, billing, security, analytics and legal compliance.

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The types of personal information we may collect include:

  • name;

  • email address;

  • contact details;

  • account login details;

  • billing and payment-related information;

  • subscription status and purchase history;

  • country, region or general location information;

  • communications you send to us;

  • support requests and enquiry details;

  • newsletter or communication preferences;

  • website usage, device and browser information;

  • analytics data, cookies and similar technical information; and

  • any other information you voluntarily provide to us.

 

We do not intentionally collect sensitive information unless it is necessary for a specific purpose and you have provided it voluntarily or consented to its collection.

3. Anonymity and browsing

You may browse some parts of the Affarico website without identifying yourself.

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However, if you create an account, purchase a subscription, access member-only content, request support, submit an enquiry, or use certain platform features, we may need to collect personal information to provide those services.

 

If you choose not to provide required personal information, we may not be able to provide access to particular services, subscriptions, resources or support.

4. How we collect personal information

We usually collect personal information directly from you when you:

  • create an account;

  • subscribe to a plan;

  • purchase access to digital resources or services;

  • sign up to a newsletter or mailing list;

  • contact us for support or enquiries;

  • complete a form, survey or feedback request;

  • interact with the website;

  • update your account or billing information; or

  • communicate with us by email or other channels.

 

We may also collect limited technical information automatically through cookies, analytics tools, server logs and similar technologies when you use the website.

 

In some cases, we may receive information from third-party service providers, such as payment processors, authentication providers, website platforms, analytics services or email systems, where this is necessary to operate Affarico.

5. How we use personal information

We use personal information for purposes connected with operating, improving and protecting Affarico.

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This may include:

  • creating and managing user accounts;

  • providing access to subscription services and digital resources;

  • processing purchases, payments, renewals and cancellations;

  • managing customer support and responding to enquiries;

  • sending account, billing, service and subscription communications;

  • delivering newsletters, updates and relevant platform communications;

  • improving website functionality, content, navigation and user experience;

  • monitoring website performance, security and reliability;

  • maintaining business records;

  • complying with legal, regulatory, tax and accounting obligations;

  • preventing misuse, fraud, unauthorised access or security incidents; and

  • enforcing our Terms and Conditions or other applicable policies.

 

We will only use personal information for the purpose for which it was collected, a related purpose that you would reasonably expect, a purpose you have consented to, or a purpose otherwise permitted or required by law.

6. Direct marketing and communications

We may occasionally send you information about Affarico resources, platform updates, subscription features, offers, insights or services that may be relevant to you.

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We may do this where you have subscribed, created an account, purchased a service, requested updates, or where we are otherwise permitted to contact you.

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You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

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Even if you opt out of marketing communications, we may still send you important service-related messages, such as account notices, billing information, subscription updates, security alerts or changes to our legal terms.

 

The OAIC guidance on direct marketing states that organisations using personal information for direct marketing should provide a simple means of opting out and stop using or disclosing personal information for direct marketing within a reasonable period when requested.

7. Cookies, analytics and similar technologies

Affarico may use cookies, pixels, analytics tools, server logs and similar technologies to operate the website and understand how users interact with our services.

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These technologies may help us:

  • keep the website functioning securely;

  • remember preferences;

  • manage account sessions;

  • understand traffic and usage patterns;

  • improve page design, content and navigation;

  • measure the performance of communications and campaigns;

  • detect errors, misuse or security issues; and

  • support future platform development.

 

You may be able to manage cookies through your browser settings. However, disabling cookies may affect the functionality or availability of some website features.

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Where third-party analytics, advertising, payment, email or platform tools are used, those providers may process information in accordance with their own privacy policies and terms.

8. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate Affarico, provide services, meet legal obligations, protect our rights, or support business operations.

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This may include disclosure to:

  • website hosting and cloud infrastructure providers;

  • payment processing providers;

  • subscription, ecommerce and billing service providers;

  • email delivery and communication platforms;

  • analytics and website performance providers;

  • customer support and administration tools;

  • technology service providers supporting the platform;

  • professional advisers, including accountants, lawyers and consultants;

  • regulators, government agencies or law enforcement bodies where required by law;

  • parties involved in a business sale, restructure, merger or transfer, where relevant; and

  • other parties where you have consented or where disclosure is permitted by law.

 

We do not sell your personal information.

9. Overseas disclosure and storage

Affarico is operated from Australia, but some of the service providers we use may process, store or access information outside Australia.

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This may include providers involved in website hosting, cloud infrastructure, ecommerce, payment processing, analytics, customer communications, email delivery, security, support or administration.

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The countries in which information may be processed, stored or accessed may vary depending on the service provider. These countries may include the United States, European Union member states, the United Kingdom, Israel, Singapore, New Zealand, or other locations where our technology and service providers operate.

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Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure that the information is handled consistently with applicable privacy obligations.

10. Data storage and security

We take reasonable technical, organisational and administrative steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

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These steps may include:

  • using secure cloud-based systems;

  • limiting access to authorised personnel and service providers;

  • using account access controls;

  • maintaining business processes for handling personal information;

  • monitoring platform security and reliability;

  • using reputable technology and payment providers; and

  • reviewing security practices as our services evolve.

 

No website, platform or online transmission is completely secure. You are responsible for keeping your account login details confidential and for using secure devices, browsers and networks when accessing Affarico.

 

The OAIC’s guidance on securing personal information refers to taking reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, and to destroy or de-identify information once it is no longer needed unless an exception applies.

11. Retention and destruction

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing accounts, maintaining business records, resolving disputes, complying with legal obligations, and meeting tax, accounting or reporting requirements.

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When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

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Backup copies, logs or archived records may remain for a limited period where deletion is not immediately practicable, but they will remain subject to appropriate safeguards.

12. Access and correction

You may request access to the personal information we hold about you.

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You may also request correction of information that is inaccurate, incomplete, outdated, irrelevant or misleading.

Requests should be made in writing using the contact details below. We may need to verify your identity before responding.

 

We will respond to access and correction requests within a reasonable period. In some circumstances, we may refuse access or correction where permitted by law, but if we do so, we will explain the reason where reasonable and lawful.

13. Account and subscription information

If you have an Affarico account, you may be able to review or update some personal information through your account settings.

You are responsible for keeping your account details accurate and current, including your contact information, login details, subscription preferences and billing information.

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If you close your account or cancel a subscription, we may still retain certain information where required for business records, legal compliance, dispute management, fraud prevention, accounting or legitimate operational purposes.

14. Children and young users

Affarico is intended for general knowledge, professional, educational and informational use.

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We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.

 

If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to review and address the matter.

15. Third-party websites and resources

Affarico may include links to third-party websites, publications, tools, platforms, resources or services.

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We are not responsible for the privacy practices, content, security or terms of third-party websites or services.

 

Before providing personal information to any third party, you should review that third party’s privacy policy and terms.

16. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

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Please include enough information for us to understand and investigate your concern.

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We will acknowledge your complaint within a reasonable period and aim to resolve it fairly and efficiently.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

Website: www.oaic.gov.au

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal obligations, business operations or privacy practices.

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The latest version will be published on the Affarico website.

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If we make material changes, we may take reasonable steps to notify users, such as by updating the date on this page, publishing a notice on the website, or sending a communication where appropriate.

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Your continued use of Affarico after this Privacy Policy is updated indicates that you accept the updated policy, to the extent permitted by law.

18. Contact us

If you have questions about this Privacy Policy, wish to request access or correction, or want to make a privacy complaint, please contact:

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Klapatche Pty Ltd trading as Affarico
Email: contact@affarico.com

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